ORDER
Most of our items can be purchased individually, except those in box format. Some items, due to their economic value and/or size, require a minimum purchase quantity.
The minimum purchase amount is 25 euros (excluding VAT) and excluding shipping costs.
For orders from the United Kingdom, due to customs clearance requirements, the minimum purchase amount is 158 euros (excluding VAT).
This option is only available to customers within the European Union and requires a card from a banking institution in the same country from which the payment is made.
For customers outside the European Union, the only available payment option is bank transfer.
We do not have any other payment options than those mentioned.
Yes, you can buy as a private person.
You can register as a customer on our website with your national identification number from your country or ID.
We always issue an invoice for all orders, which is the reason we are obliged to ask for your VAT number or tax identification number (TIN).
To request the cancellation of your order, you must send an email from the order details or directly through the contact form, indicating the order reference.
• If the order is not paid: Send the request using the same method you used to register as a customer, including the order reference number you wish to cancel. Once the process has begun, it cannot be reversed. You will receive a confirmation email indicating that your order has been cancelled.
• If it has not been dispatched.: It will be cancelled, and you will receive a full refund, provided it is not an item excluded from return.
• If it has already been dispatched: It can only be returned once received. You will need to manage and pay for the cost of returning the order to our warehouse.
For more information on how to proceed with the return, please visit the following link:
| How do I return an item from my order? |
To find out the total cost of an order, simply register as a customer, add all the items you wish to buy to the basket and fill in the delivery address form.
You will be able to see the total amount of the order, delivery costs and taxes in the purchase summary.
In order to send you a quote, you must register in our shop along with your delivery address, as well as your billing address, if different.
ADDRESS REGISTRATION: once you have registered, you must go to the “Your account” section in the “Your addresses” section or through the following link:https://staging.labcomercial.com/integracion_odoo/en/addresses.
Once you have completed the above steps, please inform us through one of the Contact channels of our shop: indicating the reference/s and unit/s.
As soon as we receive your quotation request, we will contact you as soon as possible and send you a proforma invoice or formal quotation.