To request the cancellation of your order, you must send an email from the order details or directly through the contact form, indicating the order reference.

• If the order is not paid: Send the request using the same method you used to register as a customer, including the order reference number you wish to cancel. Once the process has begun, it cannot be reversed. You will receive a confirmation email indicating that your order has been cancelled.

• If it has not been dispatched.: It will be cancelled, and you will receive a full refund, provided it is not an item excluded from return.

• If it has already been dispatched: It can only be returned once received. You will need to manage and pay for the cost of returning the order to our warehouse.

For more information on how to proceed with the return, please visit the following link: